- Samsung claimed the highest spot in US smartphone satisfaction with a tie between the Galaxy Be aware 10 Plus, Galaxy S10 Plus and Galaxy S20 Plus.
- Samsung additionally claimed the highest producer spot, beating earlier title holder Apple.
- The whole listing was dominated by Galaxy telephones and iPhones.
Who makes the most-loved telephones within the US? No, it’s not Apple anymore. The American Buyer Satisfaction Index has shared its smartphone producer rankings, and Samsung claimed the highest spot — with a three-way tie, no much less.
Respondents gave the Galaxy Note 10 Plus, S10 Plus and S20 Plus the identical 85-point rating, serving to them prime a fiercely aggressive smartphone panorama. Samsung additionally simply edged out Apple as the highest total model. Whereas its 81 rating remained the identical, Apple dipped simply barely (80) to take a seat at second place alongside Google and Motorola.
See additionally: The best Android smartphones
It was nonetheless a detailed battle. The common S20 and the A20 simply missed out on the highest spot by one and two factors respectively, and fourth place was a five-way draw that included the bottom Galaxy S10 and 4 iPhones, together with the iPhone 11 Pro Max.
ACSI didn’t clarify why Samsung took the highest spot amongst smartphone makers and fashions, though the timing of the examine could have performed a job. Researchers interviewed customers between April 2020 and March 2021, holding the iPhone 12 out of the image for a number of months whereas giving extra weight to current Galaxy telephones (the S20 collection debuted in March 2020). Throw in a pandemic that quickly disrupted telephone shopping for and the outcomes aren’t that shocking.
The outcomes are additionally a commentary on the shortage of selection in American smartphone preferences. All the prime 24 smartphone fashions had been both from Samsung or Apple — Google and Motorola could have their followers, however not sufficient to sway the general public consciousness. It might be some time earlier than an upstart disrupts the established order.